![]() ![]() ![]() This sort of automated restrictions to prevent players breaking promotional rules is something that every major software provider should be doing already. As such Lucky247 felt it was unfair to blame the player for the breach of rules. As it turns out, Lucky 24/7 have an automated system that should automatically restrict players from placing bets that exceed the maximum allowed while they have a bonus and on this occasion this system did not catch the player's bet. ![]() On top of this, in the second complaint the player was actually paid despite having exceeded the maximum allowed wager. They report positive experiences.ĭuring mediation of the small number of complaints we've received against Lucky247, we've found their approach to discussing player issues both incredibly professional with respect to protecting private information (something that every casino player should want) and forward thinking and transparent once the correct permissions are issued. Only one of the reviewers who works regularly for this site holds an account with Lucky247. ![]()
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